What Information We Collect and Why
When you open an account with ek9996, we collect the details you submit — your name, contact number, email address and account wallet preferences. When you deposit using bKash, Nagad or Rocket, we record the transaction reference and amount to verify your account balance and process
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withdrawals correctly. We do not store your full mobile banking PIN or wallet password at any point. We also collect device identifiers and session data each time you log in from a phone or browser — this helps us detect unusual access attempts and keep your
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account secure. Location signals may be collected to determine whether the service is available in your eligible region under local law. We use this data only for account operations, fraud prevention and service improvements. We do not sell your personal data to third parties, and we
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do not share it with advertisers. Any payment data linked to bKash, Nagad or Rocket transactions is kept only as long as required for transaction verification and any applicable retention period under financial regulations. You can request a copy of your stored data or ask us
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to correct inaccuracies at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.